Pest control

Pest control

Our pest control service for rats and mice, and what you can do to deal with pests yourself.

Waiting times for appointments

At busy times it can take up to eight weeks to get an appointment. If you're unable to wait for an available appointment, you're advised to employ private contractors wherever possible.

The council provides a pest control service for rats and mice which is available to all residents in Bristol. 

We don't do wasp control treatments.

You can find other wasp pest control companies on the British Pest Control Association website.

How to deal with pests yourself

There are things you can do to control pests in your property.  For more advice on what you can and can't do  read the guidance on GOV.UK .

Find out more about controlling:

Council pest control services

Pests we treat

We control rats and mice for all residents in Bristol.

If you're a tenant of Bristol City Council and you live in a flat, we also deal with bed bugs and cockroaches.

Costs and timings

Although our prices are often less than private companies,  you might have to wait up to eight weeks before we're able to begin dealing with your pest problem.

  • Rats: £25
  • Mice: £64.80

Some jobs that require another member of staff will cost an additional £64 to £82.

Bristol City Council tenants who live in a flat will not have to pay for the control of rats, mice, bedbugs or cockroaches.

Reductions for people on benefits

Rat service

If you're on any of these benefits then the rat service is free:

  • Income Support
  • Income Benefit Job Seekers Allowance
  • Pension Credit Guarantee
  • Personal Independence Payment (was called Disability Living Allowance)
  • Housing Benefit
  • ESA

Mice service

If you're on any of these benefits then the mice service is half price (£32.40):

  • Income Support
  • Guaranteed Pension Credit

You must show proof that you get these benefits to our pest control officer before the treatment is carried out.

Book an appointment

It might take up to eight weeks to get an appointment with a Bristol City Council pest controller at busy times.

  • Call 0117 922 2500 to book an appointment. Please only call this number if you want to make a booking.
  • Email: You'll need to include your telephone number in your email so that we can call you back.

Contact information

Bristol City Council Pest Control Team

P O Box 3176

Bristol, BS3 9FS

Opening Hours

Monday to Friday 8:30am to 6pm

Wednesdays: no calls between 12noon to 1:30pm due to staff training


Tel: 0117 922 2500

Fax: 0117 971 6001