Our pest control service for rats and mice, and what you can do to deal with pests yourself.
Waiting times for appointments
At busy times it can take up to eight weeks to get an appointment. If you're unable to wait for an available appointment, you're advised to employ private contractors wherever possible.
The council provides a pest control service for rats and mice which is available to all residents in Bristol.
We don't do wasp control treatments.
You can find other wasp pest control companies on the British Pest Control Association website.
How to deal with pests yourself
There are things you can do to control pests in your property. For more advice on what you can and can't do read the guidance on GOV.UK .
Find out more about controlling:
Council pest control services
Pests we treat
We control rats and mice for all residents in Bristol.
If you're a tenant of Bristol City Council and you live in a flat, we also deal with bed bugs and cockroaches.
Costs and timings
Although our prices are often less than private companies, you might have to wait up to eight weeks before we're able to begin dealing with your pest problem.
- Rats: £25
- Mice: £64.80
Some jobs that require another member of staff will cost an additional £64 to £82.
Bristol City Council tenants who live in a flat will not have to pay for the control of rats, mice, bedbugs or cockroaches.
Reductions for people on benefits
If you're on any of these benefits then the rat service is free:
- Income Support
- Income Benefit Job Seekers Allowance
- Pension Credit Guarantee
- Personal Independence Payment (was called Disability Living Allowance)
- Housing Benefit
If you're on any of these benefits then the mice service is half price (£32.40):
- Income Support
- Guaranteed Pension Credit
You must show proof that you get these benefits to our pest control officer before the treatment is carried out.
Book an appointment
It might take up to eight weeks to get an appointment with a Bristol City Council pest controller at busy times.
- Call 0117 922 2500 to book an appointment. Please only call this number if you want to make a booking.
- Email: firstname.lastname@example.org. You'll need to include your telephone number in your email so that we can call you back.
Bristol City Council Pest Control Team
P O Box 3176
Bristol, BS3 9FS
Monday to Friday 8:30am to 6pm
Wednesdays: no calls between 12noon to 1:30pm due to staff training
Tel: 0117 922 2500
Fax: 0117 971 6001