Barton House evacuation: information for residents.

Our pest control service, what pests we treat, how much our services cost and what you can do to deal with pests yourself.

Limited pest control service

We have a temporarily limited service until further notice.

We can only come out to pest control calls from:

  • tenants of Bristol City Council
  • vulnerable citizens (assessed on a case by case basis)

To book a pest control job email or call 0117 922 2500. You'll need to let us know:

  • the type of the pest control job
  • if you're tenant of a Bristol City Council property
  • your age, if you're a vulnerable citizen
  • if you have any disabilities (mental or physical) or illnesses

If you email us, let us know your phone number so we can call you back.

Council pest control services

We provide a pest control service for council tenants and vulnerable citizens in Bristol.

We offer:

  • an affordable high quality service  
  • speedy response and eradication of pests
  • excellent standards of customer service
  • fully qualified and experienced pest control officers, RSPH/BPCA certification
  • local knowledge and experience
  • concessions for those on certain benefits

Pests we treat

We treat:

  • rats 
  • mice
  • cockroaches

You can find pest control companies that deal with other pests on the British Pest Control Association website.

Costs and timings

New prices from 1 October 2019:

  • rats: £90 for 3 visits
  • mice: £90 for 3 visits
  • cockroaches: £140 for 3 visits

A £35 survey cost may apply to larger properties.

There may be an extra cost if a job needs more than one member of staff, for example when a wasps nest can only be reached by ladder. We'll talk to you about this before we carry out the treatment.

Bristol City Council tenants who live in a flat may not have to pay for treatment for rats, mice and cockroaches. We'll tell you if you don't have to pay when you book an appointment.

Reductions for people on benefits

If you pay reduced council tax through the Council Tax Reduction scheme you'll pay half price for treatment for:

  • rats
  • mice
  • cockroaches

You must show proof that you get pay reduced council tax to our pest control officer before the treatment is carried out.

Book an appointment

It might take up to two weeks to get an appointment, depending on your location and how busy we are.

  • Call 0117 922 2500 to book an appointment. Please only call this number if you want to make a booking. Monday to Friday 8:30am to 6pm, and on Wednesdays no calls between 12noon to 1:30pm due to staff training.
  • Email Include your telephone number so we can call you back.

You must make sure we can access your property at the time of your appointment. We'll charge you £35 if we can't access your property on two appointments in a row.

How to deal with pests yourself

There are things you can do to control pests in your property.  For more advice on what you can and can't do read the guidance on GOV.UK.

Find out more about controlling: