Who can book a pest control treatment, what pests we treat, fees and what you can do to deal with pests yourself.
We provide pest treatments where there is a public health risk for:
- Bristol City Council tenants
- vulnerable and other citizens, evaluated individually based on specific circumstances
- commercial treatments or service contracts
We offer:
- an affordable high-quality service
- speedy response
- excellent standards of customer service
- fully qualified and experienced pest control officers, RSPH and BPCA certification
- in depth local knowledge and experience
Pests we treat
We treat:
- rats
- mice
- cockroaches
- wasps
- insects
Costs
If you're a Bristol City Council tenant, you might be able to get free pest control treatment for:
- rats and mice
- cockroaches
- wasps
We'll tell you if you do not have to pay when you book an appointment.
If you need to pay, it will cost:
- Rats: £137.70 for up to 3 visits
- Mice: £137.70 for up to 3 visits
- Rats or mice £45.90 for additional visits
- Cockroaches: £178.70 for up to 3 visits
- Cockroaches £59.16 for additional visits
- Wasps: £112.50 for one visit
- Survey visit for rats and mice £76.50 for one visit
Extra Costs
An additional cost for rats, mice, cockroaches and wasp treatments may apply to larger properties or major infestation. For example, properties with more than 4 bedrooms.
If you are advised that additional visits are needed, call 0117 922 2500 to book an appointment.
There may be an extra cost if more than one member of staff is needed, for example when a wasps' nest can only be reached by ladder. We'll talk to you about this before we carry out the treatment.
Commercial costs
We provide pest control for commercial properties including private shops, warehouses and waste facilities.
For commercial pest control treatments or service contracts, call 0117 922 2500 for a quote.
Book a treatment
Before you book a pest control treatment you'll need to let us know:
- the type of pest
- if you're tenant of a Bristol City Council property
- if you're a vulnerable citizen
You must make sure we can access your property at the time of your appointment.
We have the right to refuse entry into your property if no one is present aged 18 or over.
To book a pest control treatment:
- call 0117 922 2500 Monday to Friday, 8:30am to 6pm, except midday to 1:30pm on Wednesdays when the phone lines will be closed for staff training
- email pest.control@bristol.gov.uk, with your address and phone number so we can call you back
Appointment times
When booking your visit, we can offer morning or afternoon timeslots:
- AM appointments are between 8am and 12.30pm
- PM appointments are between 12.30pm and 4pm
Cancel your appointment
You must cancel at least 2 working days before your appointment to avoid being charged. If you don't and you are unavailable at the scheduled appointment, no refund will be issued.
If you're not available at the time of our visit for your appointment, we will not be able to refund you.
If any extra appointments are needed due to the missed appointment, you'll have to pay for them.
If you miss two appointments in a row, we'll cancel your treatment will be cancelled and you'll not be able to get a refund.
If you need to cancel your appointment:
- call 0117 922 2500, Monday to Friday 8.30am to 6pm, except midday to 1:30pm on Wednesdays when the phone lines will be closed for staff training
- email pest.control@bristol.gov.uk with your address and telephone number so we can call you back to arrange your new visit
How to deal with pests yourself
You can find pest control companies that deal with the above and other pests on the British Pest Control Association website.
Alternatively, there are things you can do to control pests in your property. For more advice on what you can and cannot do, read the guidance on GOV.UK.
Find out more about controlling: