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What an ASB case review is, how to ask for one and what happens next.

If you've reported anti-social behaviour (ASB) but feel that no action has been taken you can ask for an ASB review.

This is used to be called a community trigger.

This means the case will be reviewed by the agencies involved, such as, us, the police, health teams and social housing providers.

You can ask for an ASB case review if you've reported three separate instances of the same problem over the last six months.

Each incident of anti-social behaviour must have been reported within one month of it happening.

Case reviews will not start if these conditions are not met. We'll write to tell you if that's the case.

Ask for an ASB case review

To ask for an ASB case review you can:

You'll need to tell us the:

  • dates you made each of your complaints
  • person or organisation that registered your complaint or any incident reference number
  • details of the ASB incidents

If you contact the police, they'll tell us about your ASB case review request.

If you contact us, we'll also notify the police about your ASB case review request.

What happens next

After you've asked for an ASB case review, we'll:

  • assign one of our ASB officers to your case
  • send you a letter of acknowledgment within 10 days
  • gather information from partner agencies such as the police, fire services or social landlords
  • review information with partner agencies and actions they've already taken
  • decide on next steps

We'll keep in touch with you to let you know what's happening with your case. We can give you details of advocacy services  for support or you can contact Lighthouse Victim Care.

The ASB officer will then either:

  • confirm that your request is valid, tell partner agencies and decide on next steps within  20 working days
  • decide the request is not valid and tell you about your right to appeal

The whole process takes up to 35 working days. 

You only need to ask for an ASB case review once. We keep a log of all ASB case review requests.

Right to appeal

You have the right to appeal the decision made about your ASB case review.

To do so you can contact us by following the ASB case review steps above or:

  • calling 101
  • completing the online complaints form on avonandsomerset.police.uk
  • asking to speak to the Duty Inspector at your local police station

Make a complaint about the service you received

Use our corporate complaints process if you're not happy with the service you received.

ASB case review data

The Community Safety Partnership is required to publish data about ASB case reviews.

What the terms mean

  • ASB case reviews received: the number of ASB case review applications made
  • Threshold not met: the number of applications that did not meet the “locally agreed threshold”, which is 3 or more reports about a single issue in the last 6 months
  • Case reviews held: the number of applications that met the threshold and were subsequently reviewed (as all applications, that meet the threshold, are reviewed, this is also the number that met the threshold)
  • Case reviews with recommendations: the number of reviews that resulted in an action plan

ASB case reviews over all years

In total:

  • ASB case reviews received: 167
  • Threshold not met: 26
  • Case reviews held: 126
  • Case reviews with recommendations: 126

2024

In total so far this year:

  • ASB case reviews received: 30
  • Threshold not met: 2
  • Case reviews held: 20
  • Case reviews with recommendations: 20

Month by month in 2024

MonthASB case reviews receivedThreshold not metCase reviews heldCase reviews with recommendations
January 3 1 1
February 4 2 2
March 7 6 6
April 10 1 4 4
May 6 1 7 7

2023

In total:

  • ASB case reviews received: 48
  • Threshold not met: 9
  • Case reviews held: 30
  • Case reviews with recommendations: 26

Month by month in 2023

MonthASB case reviews receivedThreshold not metCase reviews heldCase reviews with recommendations
January 9 1 1 1
February 5 1 6 6
March 6 3 3 3
April 4 1 5 5
May 1 1 1 1
June 5 1 1 1
July 5 4 4
August 6 1 3 3
September 4 7 7
October 1 2 2
November 5 1
December 3 5 5

2022

In total:

  • ASB case reviews received: 44
  • Threshold not met: 2
  • Case reviews held: 34
  • Case reviews with recommendations: 34

Month by month in 2022

MonthASB case reviews receivedThreshold not metCase reviews heldCase reviews with recommendations
January 6 2 2
February 3 4 4
March 5 2 1 1
April 1 3 3
May 2 2 2
June 3 3 3
July 5 3 3
August 8 4 4
September 4 5 5
October 3 2 2
November 4 5 5
December 1 1

2021

In total:

  • ASB case reviews received: 42
  • Threshold not met: 12
  • Case reviews held: 36
  • Case reviews with recommendations: 36