How to report a concern or make a building safety complaint if you live in a council building.
Report a safety concern
Contact your housing officer if:
- you, or someone you live with would need help to safely leave your building in an emergency
- you have concerns about safety risks in a communal area
- you notice behaviour in your building that could be a safety risk
Tenants
If you're a tenant, contact your housing officer:
- email estates.management@bristol.gov.uk
- phone 0117 922 2200 (option 3)
Leaseholders
If you're a leaseholder, email leaseholderenquiries@bristol.gov.uk
Raise a concern about fire safety or structural safety in your building
If you have a concern or any questions about fire safety or structural safety in your building:
- email buildingsafety@bristol.gov.uk
- phone 0117 922 2200 (option 3)
What happens after you raise a concern about fire or structural safety
The Building Safety team will get back to you within 5 working days, to let you know they've received your request.
We aim to fix the issue within 10 working days. If that's not possible, we'll let you know how long it'll take. We might ask you for more details to help look into the issue.
If your concern is urgent and puts people's health or safety at risk, we'll fix it as soon as possible.
Make a complaint
You can make a building safety complaint if you think:
- we haven't listened or responded to your request or feedback
- we're not meeting our responsibilities under the Building Safety Act 2022
We want to know if:
- there's anything we're not doing to keep your building safe, so we can make changes as soon as possible
- you feel we haven't listened to you, or responded to your request
How to make a complaint
You can:
- send an online complaints form
- email complaints.feedback@bristol.gov.uk
- visit our Citizen Service Point at 100 Temple Street
- write to Customer Relations (100 TS), PO Box 3399, Bristol, BS1 9NE
Contact the Building Safety Regulator
If you have raised concerns or made a complaint about building safety and you're still concerned about the safety of your home, you can contact the Building Safety Regulator:
- contact the Building Safety Regulator, GOV.UK
- phone 0300 790 678