Emergency planning for carers

Emergency planning for carers

Planning for an emergency and how to get a carer’s emergency card.

Call 999 if you think that you or the person you care for is in danger.

What to do in an emergency

As a carer you can expect two types of an emergency situation when;

  • The person you care for is at risk or in danger
  • You’re caught up in an emergency and not able to provide care

What to do if person you care for is in danger

Make yourself safe first. You can’t help anyone else unless you’re safe. No one will mind if the situation turns out to be not as serious as you thought, and it’s better to be safe than sorry. Contact our Emergency Duty Team on 01454 615 165 if you need help during the evenings or weekends.

Be prepared; make an emergency plan

Emergency situation may always be a surprise, but if you prepare for unexpected events, it will be easier for you to cope with this situation.

To be prepared for an emergency situation you should

  • keep details of people like doctors, hospital consultants, social workers and other professionals easy to find
  • write down a list of any medication that the person you care for may be taking. Include illegal drugs if you know they take any
  • if the person you care for is sick, keep an emergency bag ready with clothes for an overnight stay
  • ask friends or neighbours to help in an emergency
  • if your emergency plans break down, then social workers will help you, but it’s always better to have planned ahead
  • try to keep a small amount of money on you, including change for bus fares or payphones
  • if you have a mobile, keep it charged and keep it with you. If you don’t have a mobile, we may be able to get one for you.

What to do if you’re caught up in an emergency

If you’re seriously ill or are in an accident and unable to provide care, a carer's emergency card helps make sure the person you care for is looked after.

The carer’s emergency card

As a carer, you should carry a card that has your name and a unique identification number. The card is used to let a 24 hour emergency call centre know that you are a carer and the person you care for needs.

At the first stage we will try to reach your Emergency Contacts if you have provided those. If they are able to take over caring responsibility we will update them about your situation.

If they can’t provide care, are unavailable or you do not have any emergency contacts, we will arrange care for the person you care for.

Who can register

You can get a free Carer’s Emergency Card if you give unpaid care to a family member, friend or neighbour because they’re:

  • ill
  • frail
  • disabled
  • affected by mental ill health
  • affected by substance misuse

Why have a card?

If you’re caring for somebody, it’s important that you get a Carer’s Emergency Care to:

  • ensure that the person you care for will be safe if you’re caught up in an emergency
  • have peace of mind in case something unexpected happens

Discounts for carers

Your Carer’s Emergency Card gives you a range of discounts and offers across Bristol and South Gloucestershire. A full list of organisations taking part can be found on the Carers’ Support Centre website.


The Carer’s Emergency Card is free. If a Carer can’t provide care, we arrange alternative care, the person receiving care may have to make a contribution following a financial assessment. For more information, check our Guide or call 0117 35 21668.

Apply for a card