Emergency planning for carers

Planning for an emergency and how to get a carer’s emergency card.

Call 999 if you think that you or the person you care for is in danger.

What to do in an emergency

Make yourself safe first. You can’t help anyone else unless you’re safe.

No one will mind if the situation turns out to be not as serious as you thought, and it’s better to be safe than sorry.

Contact our Emergency Duty Team on 01454 615 165 if you need help during the evenings or weekends.

The carer’s emergency card

If you’re seriously ill or are in an accident and unable to provide care, a carer's emergency card helps make sure the person you care for is looked after.

As a carer, you can carry a card that has your name and a unique identification number.

The card is used to let a 24 hour emergency call centre know that the person you care for needs help. The emergency response team will then make sure the person you care for continues to get the care they need for up to 72 hours.

Apply for a card

To apply for a carer’s emergency card, ask us using our online form.

Make an emergency plan

Keep details of people like doctors, hospital consultants, social workers and other professionals easy to find.

Write down a list of any medication that the person you care for may be taking. Include illegal drugs if you know they take any.

If the person you care for is sick, keep an emergency bag ready with clothes for an overnight stay.

Ask friends or neighbours to help in an emergency.

If your emergency plans break down, then social workers will help you, but it’s always better to have planned ahead.

Try to keep a small amount of money on you, including change for bus fares or payphones.

If you have a mobile, keep it charged and keep it with you. If you don’t have a mobile, we may be able to get one for you.

If you’re a young carer

Make plans to stay with a friend or relative if the person you care for isn’t able to manage.

If the person you care for is suddenly taken ill, you should know:

  • who you’ll call
  • where you’ll stay
  • who will look after any younger brothers or sisters
  • how you’ll get to school