Claim Council Tax Reduction

If you're not currently getting Council Tax Reduction from us and want to make a new claim.

If you're already receiving Council Tax Reduction and need to tell us about a change see changes of circumstance.


You can claim Council Tax Reduction if you’re responsible for paying the Council Tax for the property you live in.  This means that your name should appear on the Council Tax bill.

If your name doesn’t appear on the Council Tax bill but you pay rent then you may be eligible for Housing Benefit.

Who isn’t eligible

You can't get Council Tax Reduction if:

  • you and any partner have joint savings or investments of more than £16,000
  • you're a foreign national subject to immigration control

Use our benefits calculator to see if you might get help with Council Tax costs.

How to claim

Claim Council Tax Reduction

We’ll tell you our decision within 21 days of receiving your claim.

We'll send you a new Council Tax bill for the year showing the reduction and any unpaid balance.

Backdated claims

If you're of pension age, we'll automatically backdate your new claim by up to three months from the date we receive your claim.

If you're under pension age, you must write to us if you want your claim to be backdated.  We can sometimes backdate your claim for up to six months from the date we receive your written request for backdating if there're continuous good reasons for why you didn't claim earlier.

We may ask you to send us extra information about your reasons for not claiming sooner

If you've paid too much (excess) Council Tax Reduction

If you get too much Council Tax Reduction, we’ll change your Council Tax account and send you a new bill with more to pay.

If you pay by Direct Debit we’ll increase your monthly payment.