Make a complaint or give feedback about council housing, housing benefits or private housing.
Before you make a complaint, you could try one of the following services:
- Report a repair
- Report anti-social behaviour
- Report a council building that needs cleaning
- Apply for a transfer to a different council property
- Check your rent balance and other housing payments
- Report a problem with a privately rented property
If you'd still like to make a complaint or give feedback complete our online form.
To help us understand your complaint, let us know:
- What has happened
- The reasons for dissatisfaction as best as you can
- The impact this had on you and any other member of your household
- The length of time the issue has gone on for
When you send us your complaint, let us know if you want someone to act on your behalf.
If you feel comfortable, also let us any vulnerabilities and if you need any reasonable adjustments.
Other ways to make a complaint or give us feedback
Visit
Visit our Citizen Service Point.
Write to
Customer Relations (100 TS)
PO Box 3399
Bristol
BS1 9NE
Alternative formats
For assistance with making a complaint or giving feedback in another language, braille, larger print or on audio tape, email complaints.feedback@bristol.gov.uk or use the above methods to get in touch.
We can also arrange language interpreters and sign-language interpreters.
How your complaint will be handled
In line with the Housing Ombudsman's Complaint Handling Code, we have a two-stage complaints process for housing related complaints
You can find out more about our complaints process in our pdf Complaints Policy(394 KB) .
Housing Ombudsman Complaint Handling Code
Our most recent self-assessment against the Housing Ombudsman's Complaint Handling Code, including performance statistics, service improvements made and planned improvements for the future.