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Housing: complaints and feedback

Housing: complaints and feedback

Make a complaint or give feedback about council housing, housing benefits or private housing

Before you make a complaint, you could try one of the following services:

If you'd still like to make a complaint or give feedback complete our online form.

Make a complaint All complaints are confidential
Give feedback We read your comments carefully, but don’t usually reply

Other ways to make a complaint

Other ways to make a complaint or give us feedback

Visit

Visit our Citizen Service Point.

Write to

Customer Relations (100 TS)
PO Box 3399
Bristol
BS1 9NE

Alternative formats

For assistance with making a complaint or giving feedback in another language, braille, larger print or on audio tape, email complaints.feedback@bristol.gov.uk or use the above methods to get in touch.

We can also arrange language interpreters and sign-language interpreters.

Housing complaints: what to do if you're not happy with our response

If you’re not happy with our response to your complaint

If you’re not happy with our response to your complaint, contact a designated person. This could be your:

They can help you find a solution to your complaint. If they can’t help, they can refer your complaint to the Housing Ombudsman. The Housing Ombudsman aims to resolve disputes between tenants and landlords.

You can make a complaint directly to the Housing Ombudsman, but you’ll have to wait 8 weeks after we respond to your complaint before they’ll review your case.

Housing Ombudsman: information leaflet for residents

Housing Ombudsman: Complaint Handling Code