Find out about our planned maintenance programmes and what this means for you
We run a series of planned maintenance programmes so we can make sure everything in your home is safe and in working order. These include:
- installing new kitchens, central heating, windows, roofs and electrical wiring
- repairing and painting, or cladding the outside of your home
- repairing, painting and improving communal areas including upgrades to lifts, laundries, wiring, door entry systems and fire safety improvements
Find out when your home will be improved
We’ll always write and let you know if work is planned for your home. We’ll usually visit your home first to carry out a survey before any work begins.
You can find out when planned work is due to be completed for your home by contacting us 0117 352 5935 or email email@example.com.
Do you have to have the work done
Some of the repairs have to be done, though we’ll try to be as flexible as we can when arranging times to carry out the work.
Essential jobs include:
- health and safety maintenance, such as rewiring your home or carrying out fire safety works
- refurbishing the outside of a block of flats or cladding a pair of houses where we’re unable to exclude single homes
- work that’s needed to prevent further damage to your home, such as roof repairs
Central heating and kitchen improvements aren’t essential. You can choose not to have them although you'll be asked to sign a disclaimer form. If you change your mind in the future, it may take time to rearrange the work.
Disruption to you and your home
Depending on the type of work, we’ll need access to your home from Monday to Friday, 8am to 5pm. If we need access outside of these times we’ll agree this with you.
Sometimes your gas, water or electricity might need to be turned off for long periods of time. We’ll always turn it back on at the end of the day or temporary services will be provided. If this is likely to cause any difficulties, for example if you have any medical conditions, then you must let us know.
If you have a problem before, during or after work has been carried out
If you have a problem with the work then you should let us or the contractor who is doing the work know. We’ll try to resolve any problems as quickly as possible.
If you’re not satisfied then you can make a complaint or give feedback.
Gas and electricity testing
We’re required by law to check the safety of your gas supply once a year and your electricity supply every ten years.
It’s written in your tenancy agreement that you have to give us access to your home. If you don’t, we might need to force entry and you’ll be charged.