Find out what repairs we're responsible for and will fix free of charge.
Repairs we don't charge for
We're responsible for making sure your property meets health and safety standards.
This includes making repairs to:
- the interior and exterior of your home
- roof, drains, gutters
- burst water pipes
- external doors and windows
- steps and access ramps
- floors and ceilings
- water heaters, boilers, radiators and fires: as long as they were fitted by the council
- items used for the supply of water, gas, electricity and sanitation, including: washbasins, sinks, baths, toilets, toilet cisterns, waste pipes and showers: as long as they were fitted by the council
- painting the exterior woodwork and metalwork of your home, but not including gates, fences and outbuildings.
We're also responsible for looking after communal areas, including:
- rubbish chutes and bins
- lighting
- laundries
- communal TV aerials
- lifts
Repairs we don't charge for in certain circumstances
Sometimes we'll repair things we don't normally repair if certain circumstances are met.
Fencing
We won't normally carry out repairs to fences or gates, although there may be exceptions if the fence borders public land or you're disabled.
We'll also fix fences around communal areas of blocks of flats.
We operate a programme for flats and houses which ensures that fences are maintained every 10 years.
This programme does not apply to:
- fencing between houses
- fences to the rear of a property, unless it borders on a public highway or footway
Damp and mould
The most common cause of damp and mould is condensation. It can be hard to diagnose though, so we'll normally send someone to have a look at the problem.
To report damp or mould:
- call our repairs line on 0117 922 2200
- tell us about a damp or mould issue
Get independent advice on damp and condensation
Pests
We provide free treatment for:
- rats for all council tenants
- mice, rats, cockroaches and bedbugs for tenants that live in a property with a shared entrance, such as a block of flats
Find out more about our pest control service
Gardens
It's your responsibility to look after your garden and carry out repairs.
We may fix fences and gates if they border public land, or if you're disabled.
If you're elderly or disabled you can get help looking after your garden.