The type of street light faults you can report and how to report them.
Delay to fixing some streetlights
If a streetlight has a cable fault, then there will be a delay in fixing this.
This is because cable faults are the responsibility of Western Power Distribution, and they are experiencing difficulties because of COVID-19.
What you can report
Let us know if you see a street light:
- still on in the day
- not on at night
What you'll need
It will be useful if you upload a photo of the problem from your smartphone or tablet/iPad. You can take a photo when you get to that part of the form.
You only need to report a faulty street light once. Don't make duplicate reports. It normally takes up to 20 working days to fix a streetlight. More complex issues, such as cable faults, can take up to six weeks to fix.
Report a problem with a street light online
Pick the exact location of the street light on the map so we can find it and fix the problem.
Follow these tips:
- use a postcode, street name, or let your device find your location
- pin the location on the map
- yellow dots showing the exact location of the street lights will appear
- select the exact street light you want to report to us
If you see a street light that is likely to cause injury because of damage to the post or door, or the light cover is hanging off, call:
- 0117 922 2100, Monday to Friday, 8.30am to 6pm
- 0117 922 2050, all other times
Street lights and trees
If the street light is being blocked by a tree or hedge, report it using the report a problem with a tree form.