Report a problem with a bus stop, shelter or timetable

Tell us if you see a damaged bus stop, bus shelter, timetable or electronic, real-time information display.

You need to tell us:

• where the bus stop is, or the name of the bus stop
• which direction the bus is going, for example, to the city centre

Email: passenger.transport@bristol.gov.uk

To report a fault with the electronic real time information display,  email: transport.operations@westofengland-ca.gov.uk

Request a bus shelter

Let us know if you think a bus shelter would be good in your area.

Tell us:

• name of the bus stop
• direction of travel, for example towards city centre
• if it's there, the naptan number on the bottom right of the timetable display

Email: passenger.transport@bristol.gov.uk

We get funding for new bus shelters from central government schemes like:

• the Greater Bristol Bus Network (GBBN) or
• contributions from local development schemes

If you make a request for a bus shelter which is not on GBBN routes, we keep your request until we have funding.