Report a problem with a street light

Report a problem with a street light

The type of street light faults you can report and how to report them.

What you can report 

Let us know if you see a street light:

  • flickering
  • still on in the day
  • not on at night

What you'll need 

It will be useful if you upload a photo of the problem from your smartphone or tablet/iPad. You can take a photo when you get to that part of the form.

You only need to report a faulty street light once. Don't make duplicate reports. It normally takes up to 20 working days to fix a streetlight. More complex issues, such as cable faults, can take up to six weeks to fix.

Report a problem with a street light online

Pick the exact location of the street light on the map so we can find it and fix the problem.

Follow these tips:

  • use a postcode, street name, or let your device find your location
  • pin the location on the map
  • select the category, street light, using the drop down menu
  • yellow dots showing the exact location of the street lights will appear
  • select the exact street light you want to report to us

Report a problem with a street light

If you see a street light that is likely to cause injury because of damage to the post or door, or the light cover is hanging off, call:

  • 0117 922 2100, Monday to Friday, 8.30am to 6pm
  • 0117 922 2050, all other times

Street lights and trees

If the street light is being blocked by a tree or hedge, report it using the report a problem with a tree form.