Help for low paid workers

Help for low paid workers

What help might be available?

If you're a low paid worker you may be entitled to:

  • Working Tax Credit or Universal Credit to top up your pay
  • Housing Benefit towards rent and/or Council Tax Reduction

If you have children you can also claim Child Benefit. You may also be entitled to Child Tax Credit which is paid to less well off households, but gradually withdrawn from ‘middle income’ earners, as pay increases.

How do I qualify?

Whether you qualify for additional income based on your earnings depends on many factors; your age, who lives in your household, whether anyone is disabled, pay and any other income, working hours, and any approved childcare costs.

For Housing Benefit (or housing costs for Universal Credit) and Council Tax Reduction claims, your savings, your rent, how many bedrooms you need, and your council tax band will also be taken into account. There are detailed rules on how much rent can be covered by benefit.

If you have other adults such as grown up children living at home, they may be assessed as due to pay towards rent and council tax. These contributions are called ‘non-dependant deductions’.

If anyone in your household is disabled or has long term health problems, they may be entitled to disability or health related benefits. If anyone cares for a disabled person or frail older person for 35 hours a week or more, they may be entitled to carer’s allowance.

How to find out more and make a claim

Tax credits

To get a claim pack, ring 0345 300 3900, for new claims and general enquiries.
Youll need to have your national insurance number ready when you call.
Lines are open 8am to 8pm, Monday to Friday, 8am to 4pm Saturday.

More details are available on the  Revenue and Customs tax credits page. The website includes a quick questionnaire to find out if you're likely to qualify for tax credits.

Housing Benefit and Council Tax Reduction


To find out more or make a new claim.

Claim by phone

Telephone 0117 922 2300, open 8.30am to 6pm, Monday to Friday.