We're changing the way that we provide Community Support Services (CSS) to adults with social care needs in the community or at home.

Community Support Services (CSS):

• help you be as independent as possible
• improve wellbeing
• aim to reduce the need for more care later

CSS Commissioning Strategy

In 2015 we created a draft strategy to show how CSS will be different in the future. We consulted with service users, carers, providers and stakeholders.

We looked at all the feedback we got and updated our strategy based on it.

To see what we'll do in the future and how your views have influenced our plans, you can look at:

CSS Tender

In order to implement our plans we have written a new service specification and designed a new commissioning model.

The CSS tender process started on 8 September 2017 via ProContract. To find out more information about the tender and how to submit a bid, log onto ProContract Go to https://procontract.due-north.com/Login (opens new window) and search for Opportunity ID DN165667.

Future tender rounds close on the following dates:

Round closure date

  • 28 March 2022

Outcome and contract set up

The dates are provisional and are subject to change and review by the authority, where this is the case we'll aim to give notice via ProContract before the round closes.

Timescales following submission

The round closes on the evaluation deadline date given.

If no date is given you will receive a notification from ProContract once this is set. You will need to sign up to the opportunity on ProContract for this to happen.

Evaluation and moderation of submissions from this round will take place, expected turnaround is 3 to 6 weeks.

Providers will be notified of the outcome of the submission, expected to be in the week following the moderation.

Providers will be set up on our systems and start receiving details of placement opportunities expected to be complete a week following notification of your tender submission being successful.

You will need to provide additional information for set up at this stage.

The process from the evaluation deadline to successful providers being live on the Framework will be around 6 weeks

We have created a pdf step by step guide for providers (989 KB) . This guide provides instructions on how to submit a tender.

Providers must successfully pass the tender process in order to provide services in the future.

The tender process has been discussed with providers. The notes from these meetings can be found under the downloadable files section of this webpage.

Community support market engagement events

We hold regular meetings with providers.

At these meetings we discuss how we can put the plans from the strategy into practice.

Future meetings

There are no meetings booked at present.

Documents from previous market development events

Tuesday 20 and 27 September event:  pdf CSS Mid-Tender event slides (1.07 MB)

Tuesday 16 August 2016 2016 event:  pdf CSS Pre-Tender event slides (1.73 MB)

Tuesday 17 May 2016 event:  pdf CSS Market development day slides (545 KB)

Wednesday 27 April 2016 event:  pdf CSS Market development drop-in event slides (1.36 MB)

Supported living Market Position Statement        

In August we published a market position statement for supported living services.

A market position statement is designed to provide intelligence, information and analysis about the supply and demand of services.

pdf Full Market position statement (906 KB)

We held an event for supported living providers to discuss the market position statement and other matters related to supported living.

The feedback from this meeting has been sent to the wider commissioning team, Brokerage and Care management, and will influence future work-packages and stimulate new conversations.

Supported living Market Position Statment lauch evaluation documents

pdf Evaluation overview including feedback from providers (368 KB)

pdf Market position statement slides (698 KB)

pdf Advice for EA and service charges (906 KB)

pdf Supported Living HB Presentation August 2016 (77 KB)

Downloadable Files

pdf Community support services provider forum minutes 23 October 2015 Go to index.php?option=com_docman&view=document&alias=172-css-provider-forum-minutes-23-10-15&category_slug=documents&Itemid=159 (opens new window) (217 KB)
pdf CSS Provider Forum minutes 6 February 2017 Go to index.php?option=com_docman&view=document&alias=171-css-provider-forum-6-february-2017&category_slug=documents&Itemid=159 (opens new window) (156 KB)
pdf Community support services provider forum minutes 20 November 2015 Go to index.php?option=com_docman&view=document&alias=170-css-provider-forum-minutes-20-11-15&category_slug=documents&Itemid=159 (opens new window) (111 KB)
pdf CSS Provider Forum FAQ 6 February 2017 Go to index.php?option=com_docman&view=document&alias=169-css-provider-forum-faq-6-february-2017&category_slug=documents&Itemid=159 (opens new window) (225 KB)
pdf CSS provider forum minutes 15 January 2016 Go to index.php?option=com_docman&view=document&alias=168-css-provider-forum-minutes-150116&category_slug=documents&Itemid=159 (opens new window) (221 KB)
pdf CSS provider pricing workshop 25 January 2016 Go to index.php?option=com_docman&view=document&alias=167-css-provider-pricing-workshop-25012016&category_slug=documents&Itemid=159 (opens new window) (327 KB)
pdf Community support services provider forum minutes 4 April 2016 Go to index.php?option=com_docman&view=document&alias=166-community-support-services-provider-forum-minutes-4-april-2016&category_slug=documents&Itemid=159 (opens new window) (172 KB)
pdf Community support services provider forum minutes 15 June 2016 Go to index.php?option=com_docman&view=document&alias=165-css-provider-forum-15-06-16-minutes&category_slug=documents&Itemid=159 (opens new window) (215 KB)
pdf Community support services provider forum presentation 14 July 2016 Go to index.php?option=com_docman&view=document&alias=164-css-provider-forum-14-july-2016-presentation&category_slug=documents&Itemid=159 (opens new window) (278 KB)
pdf CSS Provider Forum notes 14 July 2016 Go to index.php?option=com_docman&view=document&alias=163-css-provider-forum-notes-140716&category_slug=documents&Itemid=159 (opens new window) (197 KB)
pdf CSS FAQ 17 August 2016 Go to index.php?option=com_docman&view=document&alias=162-css-faq-17-august-2016&category_slug=documents&Itemid=159 (opens new window) (299 KB)
pdf CSS Provider Forum minutes 26 April 2017 Go to index.php?option=com_docman&view=document&alias=160-css-provider-forum-minutes-26-04-2017&category_slug=documents&Itemid=159 (opens new window) (163 KB)
pdf CSS Provider Forum slides 26 April 2017 Go to index.php?option=com_docman&view=document&alias=159-css-provider-forum-slides-26-04-2017&category_slug=documents&Itemid=159 (opens new window) (259 KB)
pdf CSS Provider Forum Slides 5 June 2017 Go to index.php?option=com_docman&view=document&alias=158-css-provider-forum-slides-5-june-2017&category_slug=documents&Itemid=159 (opens new window) (436 KB)
pdf CSS Provider Forum meeting notes 5 June 2017 Go to index.php?option=com_docman&view=document&alias=157-css-provider-forum-meeting-notes-05-june-2017&category_slug=documents&Itemid=159 (opens new window) (119 KB)
pdf CSS Provider Forum Review scenarios Go to index.php?option=com_docman&view=document&alias=156-css-provider-forum-review-scenarios&category_slug=documents&Itemid=159 (opens new window) (169 KB)
pdf CSS Provider Forum 26 July 2017 Go to index.php?option=com_docman&view=document&alias=155-css-provider-forum-260717&category_slug=documents&Itemid=159 (opens new window) (533 KB)
pdf Proud to Care presentation, CSS Provider Forum Go to index.php?option=com_docman&view=document&alias=154-proud-to-care-bristol-css-provider-forum&category_slug=documents&Itemid=159 (opens new window) (434 KB)
pdf CSS Provider Forum Minutes 26 July 2017 Go to index.php?option=com_docman&view=document&alias=155-css-provider-forum-260717&category_slug=documents&Itemid=159 (opens new window) (533 KB)
pdf CSS Provider Workshop presentation 25 October 2017 Go to index.php?option=com_docman&view=document&alias=152-css-provider-workshop-25-october-2017&category_slug=documents&Itemid=159 (opens new window) (971 KB)