Get replacements for lost or damaged bins, boxes, bags or lids and how to cancel an order.
Changes to recycling containers: September 2026
From September 2026, green recycling boxes will be phased out and replaced with red recycling bags.
Between September and December 2026, households with kerbside recycling collections will get new recycling containers free of charge:
- blue bag for paper and card
- red bag for plastics and cans
- brown bin and caddy for food waste, if missing or damaged
If you order replacement recycling containers before the rollout reaches your area, a delivery charge will apply.
When the rollout reaches your area, a crew will remove your old blue bag and green recycling box and replace with a new blue bag and red bag. Your brown food waste caddy and bin will only be replaced if they are missing or damaged.
Black recycling boxes will remain the same.
Black wheelie bin
You'll need to pay for a replacement black wheelie bin. We charge £34 for a 180 litre bin or £17 is the pdf concessionary rate Go to index.php?option=com_docman&view=document&alias=6084-concessionary-rate-for-bins-and-recycling&category_slug=documents&Itemid=159 (opens new window)(96 KB) if you receive some benefit payments.
If you already have a black wheelie bin, do not order another one. We cannot refund you if you order a black wheelie bin by mistake.
Pay for recycling bins and boxes
If you do not have a recycling bin, box or bag and you require extra or replacement containers, you'l need to make a payment and we'll deliver them to you. This is to cover the cost of administration and delivery.
We charge £2.50 delivery for a:
- blue bag for cardboard
- green recycling box and lid (if you have one)
- black recycling box and lid (if you have one)
- food waste bin, to put your food waste out for collection
- food waste caddy, to use in the kitchen
We aim to deliver your new bins or boxes within 15 working days. At busy times it can take longer.
If you don't have the correct bin or box, you should:
- separate your recycling by type (cans, plastics, paper, glass, cardboard with tape removed and big pieces ripped up) and put it in untied carrier bags (not black bin liners), we cannot take bags of mixed recycling
- put waste that can't be recycled in tied bin bags and put them on the kerbside on your usual collection day by 6am
If you're struggling to manage your waste, contact us.
Track your order
Log in to your account to track your bin order.
Cancel your order
Call 0117 922 2100 to cancel your order. You'll need your reference number.
Troubleshooting
If you have a problem with this form or your Citizen Portal account:
Green garden bins, garden waste sacks and compost bins
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