How to order new bins, boxes and lids

Get replacements for lost or damaged bins and boxes

You can order a:

• black wheelie bin
• green recycling box
• green box lid
• black recycling box
• black box lid
• brown food waste caddy
• brown food waste bin

Order new bins and boxes

We aim to deliver your new bins or boxes within 10 working days. At busy times it can take longer. 

If you don’t have the correct bin or box, you should:

• separate your recycling by type (cans, plastics, paper, glass, cardboard with tape removed and big pieces ripped up) and put it in untied bags, we can’t take bags of mixed recycling
• put waste that can’t be recycled in tied bin bags and put them on the kerbside on your usual collection day by 6am

If you’re struggling to manage your waste, contact us.

Order a blue cardboard bag

Call 0117 922 2100.

Track your order

You can track your bin order online. You'll need your reference number.

Cancel your order

You can cancel your bin order by calling us. You'll need your reference number.

Green garden bins, garden waste sacks and compost bins

Find out about: 

• ordering a green garden waste bin 
• garden waste sacks and collection
• buying a compost bin