Find out how to apply for an exemption from carrying wheelchair passengers or assistance dogs in a Hackney carriage or private hire vehicle on medical grounds.
You're legally obliged to carry wheelchair passengers and assistance dogs in a Hackney carriage or private hire vehicle under the Equality Act 2010.
However, you can apply for an exemption on medical grounds, for example if you:
- have a physical condition that means you can't provide assistance to a wheelchair user
- are allergic to dogs
How to apply for an exemption
To apply for an exemption from carrying wheelchair passengers:
- read the exemption from carrying wheelchair passengers policy in the pdf Hackney Carriage and Private Hire Licensing Policy(1019 KB)
- fill in parts 1 and 3 of the document exemption from carrying wheelchair passengers application form(175 KB)
- ask your doctor to fill in and sign part two of the application form
- upload the documents and submit your appication using our online form
To apply for an exemption from carrying assistance dogs:
- read the exemption from carrying assistance dogs policy in the pdf Hackney Carriage and Private Hire Licensing Policy(1019 KB)
- fill in parts one and three of the document exemption from carrying assistance dogs application form(175 KB)
- ask your doctor to fill in and sign part two of the application form
- upload the documents and submit your appication using our online form
If we grant you an exemption, you'll need to display your exemption certificate in your vehicle.