DBS, DVLA and medical checks
DBS, DVLA and medical checks
New drivers will need to undertake an Enhanced DBS, DVLA and medical check when they first apply.
You'll need to sign up to the DBS update service.
You’ll need to maintain a subscription to the service at all times while you hold a hackney carriage or private hire drivers licence.
If you already have a subscription to the Update Service, you can allow us to view this by filling out the Update Service Authorisation Form (word doc, 145KB) (opens new window) .
You will need to repeat the DVLA check every three years.
If you’re an existing driver without a current subscription to the DBS update service, you will need to complete an Enhanced DBS check, and then sign up to the DBS update service.
If you're due an Enhanced DBS check, medical check or DVLA check, you need to complete these before your licence expires, or we may not be able to renew your licence.
If you have completed a DVLA or medical check or received your Enhanced DBS certificate, you must return these to us before renewing online.
You can post the original Enhanced DBS certificate to us at:
Licensing Team PO BOX 3399
100 Temple Street
We'll send your certificate back.
You can also send us a copy of the certificate by email:
- take a photo of each page, front and back
- send it to email@example.com
You can’t bring your certificate to the Customer Service Point at this time. This is because of coronavirus.
Enhanced DBS check
As a private hire, or taxi driver, you’ll need to have a check with the Disclosure and Barring Service (DBS) (GOV.UK). This is to make sure that you don’t have a criminal history that would stop you from operating as a driver.
You'll be sent renewal reminders 3 months before your current driver’s licence expires which will contain all the relevant information required.
How to apply for a DBS check
You can now apply for your DBS online.
We’ll send you an email with a link to the online form, along with your login details.
You can find more information about filling out the online form in our Online DBS check guide (pdf, 191KB) (opens new window) .
You’ll be asked if you want to sign up to the DBS Update Service (GOV.UK) when you receive your certificate.
You must sign up to the DBS Update Service within 28 days. If you don’t sign up to the service within this time, you will need to apply and pay for another DBS certificate, and then sign up for the DBS Update Service.
Once you've filled in your online application you will need to call us on 0117 357 4900 to book an appointment for us to verify your ID.
Your appointment will be at the Customer Service Point, 100 Temple Street, Bristol, BS1 6AG.
You will need to pay the DBS application fee of £51 when you book your appointment.
You will need to bring three forms of ID with you to your appointment. You’ll need:
- a valid British Passport
- a current driving licence
And one other form of ID, such as a:
- bank statement showing name and address, no less than 3 months from date of issue
- utility bill showing name and address, no less than 3 months from date of issue
- council tax statement, no less than 12 months old from date of issue
You can find a full list of acceptable ID documents on GOV.UK
If you have already received a purple paper application form you can still apply online, by contacting us to ask for an online account. We will then email you the details.
We need to check your driver’s licence with the DVLA every time you renew. This will tell us when your licence expires, whether you have any endorsements (or points), and if you’ve been disqualified.
To do this we need you to fill in a DVLA mandate (pdf, 394KB) (opens new window) which gives us permission to check your driving licence.
You will need to complete the DVLA mandate every three years. You'll be sent a reminder email which will contain all the relevant information required.
You undergo a medical examination when you first apply to become a taxi driver. This is repeated when you turn 45 years old and once more every five years after that until you're 65, when you'll need to start taking one each year.
Take the taxi driver medical examination report (pdf, 936KB) (opens new window) to your doctor for completion. Please note the doctor completing the medical must work at your registered doctors' surgery.
We know some surgeries aren’t undertaking group 2 medicals at the moment. If this is the case for your surgery and there have been no changes to your medical condition then you should complete the medical declaration (pdf, 50KB) (opens new window) .
This examination confirms that you’re fit and healthy and able to drive a taxi vehicle.
If you want someone else to discuss your application
If you want someone else to discuss your application or licence with us on your behalf, you’ll need to give us written permission.