Taxi driver tests and certificates

To drive a taxi or private hire vehicle in Bristol you need to have a good understanding of the local area as well as be able to demonstrate skills in customer service.  There are a number of tests and qualifications that we require you complete before you're granted with your first licence.

Knowledge test

What is it?

The knowledge test helps us to ensure that all Hackney carriage and private hire drivers have a good knowledge of Bristol and the surrounding areas.

The best way to prepare for the knowledge test is to get out and explore Bristol.  Your friends and relative might also be able to help you out, as well as other taxi drivers.

Contact us at licensing@bristol.gov.uk or 0117 357 4900 to book a knowledge test. You'll need to pay for the test when you book. You can find out about fees at our new driver licence page.

How long does it take?

The test takes up to 90 minutes to complete.

What's in it?

There are 100 questions in total, divided into the following sections:

• Roads, districts, flats: 42 questions
• Routes in Bristol: 8 questions
• Pubs, hotels and restaurants: 40 questions
• Outside of Bristol: 10 questions

Passing the test

Hackney carriage drivers to answer 90% of questions correctly.

Private hire drivers need to answer 75% of questions correctly.

You'll need to get at least 50% of questions right in each section in order to pass.

Gold standard training

All new drivers need to complete our Gold Standard training programme.

The purpose of the training scheme is to allow drivers to improve their skills in customer service and give you the knowledge to become ambassadors for Bristol.  The scheme combines World Host training with a BTEC Introduction to the Role of the Professional Taxi and Private Hire.

You'll be provided with skills in the following areas:

• health and safety
• road safety
• customer service
• taxi maintenance and safety inspections
• disability assistance
• routes and fares
• transporting luggage and parcels
• working with children

Classes are offered by the following provider: you'll need to contact them directly to book onto the programme:

• N-Gaged Logistics Training
  Telephone: 0117 960 3693
  Email: mail@n-gaged.co.uk

DVSA taxi driving test

The DVSA taxi driving test has been stopped by the DVSA.  

Bristol City Council will approve a different provider of the test as soon as we can. 

Applications for the grant of new private hire or hackney carriage driver licences will be granted without the need for this test to be undertaken until a new provider has been approved.

If you're granted a licence without passing the DVSA test will be notified when a new provider has been selected.  

A period of time will then be given in which you must pass the new test.  

Certificates from a provider who has not been approved by Bristol City Council will not be accepted.  

Details of the new test provider will be on this page when they've been selected.

Right to licence check

From 1 December 2016 you'll need to have a right to licence check to show you have the right to work in the UK.